Minimum computer requirements for online services:

• Internet connection, preferably broadband (ADSL).
• Windows or Linux operating system.
• Web browser (Internet Explorer 7 or above, Firefox 2.0.0.20 to 3.6).
• Adobe Reader to view PDF documents. You can download the reader from (http://get.adobe.com/es/reader).
• Java Virtual Machine (Oracle-Sun) with:
  • Version 6 update 23 known as sun-java 1.6.0_23. Updates can be downloaded from www.java.com/es/download.
  • Note: Problems have been detected with the security component for version 7 or later. If you are in this situation, you must follow the instructions to add a prior exception for the process to complete.
• Valid digital certificate or user ID

It is important to check whether your computer meets these requirements..

This section provides information on which software versions are required for online services for your operating system, web browser, Java virtual machine, e-signature, PDF viewer. The system will automatically check your computer.

Each requirement will be checked and an icon will appear in the Results column. The tick icon will appear if you have the correct version installed.

If you do not, the error icon or warning icon , will appear next to the problem, and there will be instructions on how to fix it.

If the problem persists after having followed the instructions, please contact us:

• In person: visit any one of our Registry Offices or Citizen Services Centres and we will personally guide you through the process.
• By telephone: call 922 239 500 or 901 501 901 for all queries regarding Council of Tenerife services and activities.
• Online: send an email to soporte.e-administracion@tenerife.es. and we will respond as promptly as possible.