Quality seminars and programs of the Centre for Consumer Training and Quality Promotion are aimed at those professionals, entrepreneurs in the process of starting their own business and businesspeople whose activity is related to customer service or the quality of products and processes common in their work.
Who it is aimed at
Adults, entrepreneurs and companies
Contents of the workshops
Quality in customer service
- Quality of service
- Customer relations
- Management of complaints and claims
- Telephone service
Seminar I: Model of quality system based on processes
- Process definition
- Types of clients in the process
- Process models
- Model of quality management system based on processes
- The eight principles of quality management
- Regulation ISO 9001: 2000 (Introduction)
Seminar II: Accredited organisations, guarantee of quality in products and services
- National Accreditation Entity (ENAC)
- Action and approval procedures for the consumer
- Legislation
- European co-operation for Accreditation
- International Laboratory Accreditation
- International Accreditation Forum
- Certification of companies, products and people
Applications, Contact details and Information
- Centre for Consumer Training and Quality Promotion
- Address: Calle San Agustín, 15, 38002, La Laguna
- Find us on Google Maps
- Telephone: 922 445 711 / 12
- Fax: 922 314 511
- Opening hours: For consumers in general, Monday to Friday between 09:00 and 15:00.
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